Outsourcing Experts strengthens its position in the power industry
ArchiDoc has signed an agreement with one of the largest power companies in Poland for keeping the office of documents. At the same time, Voice Contact Center cooperates with Amber Energia in terms of projects.
In 2012, the concern belonging to the great four of Polish power companies decided to use the service of incoming and outgoing correspondence in the outsourcing model for the first time. The energy supplier signed a two-year agreement with ArchiDoc for keeping the office in the premises of the outsourcer. Such manner of project realization has allowed for ordering and unifying the procedures of document registration as well as for better control and optimization of costs on the basis of actual amount of work. The adopted system has also allowed for systemic assignment of expenditures connected with the handling of the correspondence to certain organizational units.
‘Large power companies in Poland open themselves for outsourcing and test it in their enterprises, putting more and more attention to customer service quality. It is not only about the level of call center conversations but also about the quickness of fixing the issue or transparency of invoices. The number of power companies which will outsource the processes of customer service or sales will grow systematically. We very much count on having our best time still before 2015 when the Energy Regulatory Office releases the prices of energy for households’ – says Konrad Rochalski, the President of Outsourcing Experts Group and ArchiDoc.
So far, ArchiDoc has realized orders to the benefit of key companies from the energy sector: for Tauron (scanning and describing key agreements located in various offices within legal audit before entering the stock exchange by the company), Vattenfall (creation of uniform material specification of files, archival review and handling of documentation of the liquidated Energetic Regions) as well as the process of ordering and scanning the documents for a company from RWE Group.
At the same time, for one year Voice Contact Center – a company rendering call & contact center services – has been performing the project of making appointments for the sales representatives of Amber Energia with companies considering the change of energy supplier. Entrepreneurs are still the most important group for the producers of electrical energy, which is confirmed by the latest report of the Energy Regulatory Office. In the first seven months of 2012, the number of companies in Poland that changed their energy supplier increased by 135 percent in relation to the end of the last year.