Case studies

Canal + (formerly nc+)

Cooperation established in: 2010

Services rendered

  • Supporting subscriber service processes
    • Scanning and registering correspondence from subscribers
    • Processing e-mails and fax messages
    • Handling subscriber-related issues:
      • package modifications
      • disconnection of services
      • personal data amendments
      • contract assignments
    • Registration of returned mail
  • Handling sales documents
    • scanning
    • registration
    • validation of contracts, annexes and forms
  • Handling complaints filed by distributors
  • Scanning and registering judicial documentation
  • Scanning documentation of the Legal Department
  • Archiving and providing access to documents


The average of 565,000 cases processed monthly

99.65% of correctly completed processes

E-mail and fax messages handled 7/365

2-hour lead time to process e-mail and fax messages

Operating customer’s systems

Business advantages

  • Timely handling of processes with SLA guarantees
  • Flexible adaptation of the resources to current workload, efficient operations also during large load fluctuations
  • Easy access to electronic documents
  • Security of data and documents
  • More efficient monitoring of customer service processes

Case studies

PKP Energetyka S.A.

Over 2,500 running metres of documents taken over and recorded. Documents collected from 18 locations throughout Poland.


PKP Energetyka Centrum Usług Wspólnych Sp. z o.o.

Approximately 6 000 paper and electronic documents processed each month, approximately 120 000 metrics obtained during the month.


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