Industry solutions

Telecommunications and Media

We work for the largest telecommunication sector companies:

mobile operators

multimedia and television< /br>providers

4 out of 4

largest telecommunications companies in Poland have taken advantage of our services

Customers from this sector

Examples of Processes Handled

Sales

  • Handling subscriber agreements and annexes thereto – registration, verification, digitization
  • Activating services in the operator’s systems
  • Handling documents originating from brokers

Customer service

  • Handling the complaint process
  • Handling number assignments
  • Handling SIM replacements
  • Registering equipment returned by subscribers
  • Handling marketing campaigns and loyalty programs

Finance

  • Registering and digitizing invoices, adjustment notes, payment orders
  • Debt collection

HR

  • Digitizing HR and payroll-related documentation of the telecom’s employees
  • Creating e-files and feeding documents on an on-going basis
  • Handling non-compensation benefits
  • Maintaining relations with authorities (Public Insurance Institution, Tax Office)

Administration

  • Rendering secretariat services at the telecom’s headquarters
  • Performing reception desk processes
  • Employment outsourcing

Check what we can do for your company!

Ask for an offer

Case studies

Mobile operator

800,000 documents recorded per month; improving the verification and settlement of agreements.

More

Canal + (formerly nc+)

Over 0.5 million of cases processed per month; efficient operation even during large load fluctuations.

More

Our customers