Call One – a new player on the call centre market
ArchiDoc has incorporated a new call centre company. Call One was created as part of ArchiDoc capital group concentrating entities offering modern solutions in the scope of BPO. Call One provides services in the scope of call and contact centre that extend and supplement ArchiDoc’s offer.
Thanks to possessing new competences, ArchiDoc group will be able to offer its clients an expanded network of business processes combining active telemarketing with logistics service and back-office services. Call One intends to gain revenues amounting to 4 million PLN by the end of 2010. The company’s offer with regard to multi-channel customer service (phone, the Internet, fax) is highly competitive. Call One’s activity is focused on telemarketing combined with building companies’ corporate image. Call One’s contact centre offers the following services as part of the five main product lines: professional service of help line number, telemarketing, market research, corporate marketing and database verification.
"We intend to be one of the five biggest players on the call and contact centre market with market share amounting to minimum 5% by the year 2013. We will systematically expand market share by using the group’s synergy in the scope of sales and marketing, finance, HR and other administrative functions. What we also plan is intensive development of product lines, which will be possible thanks to competent and experienced managers. The fact that we managed to build well-organised structures within several months is what we perceive as our greatest success. It was possible thanks to experience and engagement of Call One’s managing team. Our main objective is to increase the potential of the entire ArchiDoc group", said Konrad Rochalski, the President of the Management Board of ArchiDoc.
As we assume, at the end of 2010 Call One will be carrying out tasks for the benefit of its clients from 150 operational positions located in Warsaw, which will function on a two-shift basis. When we get more orders, another several dozen new work places will be created. The group has a potential enabling it to quickly open an alternative or supporting location of contact centre within ArchiDoc’s infrastructure in Katowice. As regards the company’s assumed turnover, the company plans to generate revenues amounting to 4 million PLN in 2010, 10 million PLN in 2011 and 20 million PLN in 2012.
"For many years we have been interested in call centre services. The value of call centre market in Poland is estimated to exceed half a billion PLN and the market develops very rapidly – more than a dozen per cent per year. Call centre enterprises in the outsourcing model do not exceed 20%. This is much less than in other countries or other BPO sectors, e.g. document digitalisation", said Piotr Cholewa, the owner and head of the Supervisory Board of ArchiDoc.
Konrad Rochalski is the President of the company’s Management Board. Call One’s key directors are Aneta Michałkowicz, Operations Director and Żaneta Kowalska, Sales Director. ArchiDoc maintains its declaration to create a strong BPO Group able to provide its clients with comprehensive services in the scope of documentation management solutions, IT support and now the scope of services has been extended to include call and contact centre services. Competences of each company within ArchiDoc group will be gradually extended. We aim to create an integrated offer of diverse services with the best price-quality ratio.