Examples of Processes Handled
Sales
- Handling subscriber agreements and annexes thereto – registration, verification, digitization
- Activating services in the operator’s systems
- Handling documents originating from brokers
Customer service
- Handling the complaint process
- Handling number assignments
- Handling SIM replacements
- Registering equipment returned by subscribers
- Handling marketing campaigns and loyalty programs
Finance
- Registering and digitizing invoices, adjustment notes, payment orders
- Debt collection
HR
- Digitizing HR and payroll-related documentation of the telecom’s employees
- Creating e-files and feeding documents on an on-going basis
- Handling non-compensation benefits
- Maintaining relations with authorities (Public Insurance Institution, Tax Office)
Administration
- Rendering secretariat services at the telecom’s headquarters
- Performing reception desk processes
- Employment outsourcing
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